These Terms & Conditions (“Terms”) govern the sale and purchase of hotel supplies and related services (collectively, the “Products” and “Services”) offered by Q1 Hotels Supply & Services (“Q1 Hotels Supply & Services”, “we”, “our”, or “us”) to you (“Customer”, “you”, or “your”). By placing an order with us, you agree to be bound by these Terms.

Ordering Products or Services

You may select Products and any related Services from our catalog, website, or authorized sales representatives. Your selections will be confirmed in an Order Confirmation, provided by email or in writing.

To place an order, you may be required to:

  • Provide accurate details such as your name, company name, contact information, and delivery address.
  • Provide valid payment information to our authorized payment processor (“Payment Processor”).
  • Confirm acceptance of these Terms.

Prices, Fees, and Payment

  • All prices are provided during the ordering process and/or listed on your invoice.
  • Unless otherwise stated, prices exclude applicable taxes, duties, shipping, and handling charges.
  • Payment is due in full by the date specified on your invoice unless otherwise agreed in  writing.
  • Payments are processed by our Payment Processor, subject to their terms and privacy policy. We are not responsible for errors caused by the Payment Processor.
  • Failure to provide accurate and up-to-date billing information may result in delays or order cancellation.

Delivery

  • Products will be delivered to the address specified in your Order Confirmation.
  • Delivery dates are estimates only and not guaranteed.
  • You, or an authorized representative, must inspect and sign for delivery. Signing confirms receipt in good condition, except for any damage noted at the time of
  • Additional delivery fees may apply for redelivery caused by incorrect addresses, inaccessible premises, or changes requested after dispatch.

Returns & Cancellations

  • Orders may be cancelled before dispatch without penalty.
  • Once dispatched, cancellations will be treated as returns.
  • Returns are accepted only if:
    1. Products are in their original condition and packaging.
    2. The return request is made within 7 days of delivery.
    3. The return is approved in writing by us.
  • Customized or special-order items are non-refundable.
  • Approved returns may be subject to a restocking fee and must be shipped back at your expense unless the return is due to our error.

Title & Risk

  • Ownership of the Products passes to you upon full payment.
  • Risk of loss or damage passes to you upon delivery.

Responsibility for Products

You are responsible for inspecting Products upon delivery. We are not liable for any damage caused by improper handling, storage, or use after delivery.

Warranties

  • We are not the manufacturer of all Products sold. Where applicable, manufacturer warranties apply.
  • Unless otherwise stated, all Products are provided “as is” without warranties of any kind, express or implied, including merchantability or fitness for a particular

Limitation of Liability

We are not liable for indirect, incidental, special, or consequential damages, including but not limited to loss of profits, revenue, or business interruption. Our total liability for any claim shall not exceed the total amount paid for the Products giving rise to the claim.

Right to Refuse Service

We reserve the right to refuse service if unsafe, unlawful, or unreasonable conditions are encountered, including but not limited to:
1. Violent, threatening, or discriminatory behavior.
2. Harassment or abusive language toward staff.
3. Illegal activities.
Refusal will not be based on race, religion, gender, age, disability, nationality, or sexual orientation.

Communications

You agree that we may contact you by phone, email, or text regarding your orders, payments, or account. You may opt out of non-essential communications by notifying us in writing.

Governing Law

These Terms are governed by and construed in accordance with the laws of the Kingdom of Bahrain. Any disputes shall be subject to the exclusive jurisdiction of the courts of Bahrain.

Entire Agreement

These Terms, together with your Order Confirmation or Invoice, constitute the entire agreement between you and Q1 Hotels Supply & Services and supersede all prior agreements, representations, or understandings.